Cancellation & Refund Policy

Cancellation Policy:
To cancel your subscription, a written notice must be submitted at least 30 days prior to the intended cancellation date. This notice must clearly state the intention to terminate the agreement. The subscription will remain active during this 30-day period, and the cancellation will take effect once the full 30 days have elapsed.

Refund Policy:
Refund Eligibility: Customers are eligible for a prorated refund if they cancel their subscription within 30 days of signing up. This applies to all subscription types: monthly, quarterly, semi-annual, and annual plans.

Annual Subscriptions:
If a customer paid for an annual subscription and the onboarding fee (e.g., $3,495), the refund will be calculated based on the unused portion of the subscription and any unused services (e.g., unutilized hours in the onboarding package).

Quarterly & Semi-Annual Subscriptions:
Refunds will be prorated based on the months or quarters remaining in the subscription period.

Monthly Subscriptions:
A prorated refund will be issued for the remaining portion of the current month if cancellation occurs within 30 days of the initial sign-up.

No Refund After 30 Days:
Cancellations made after the initial 30-day period are not eligible for any refunds. All charges are final, and no prorated refunds will be issued for the remaining billing period of the subscription.