February 10, 2023by admin
On Site Support & Training
Onsite visits are rare for us, as we tend to accomplish a lot on Zoom session. However, we are open to on site visits to help gather requirements and offer training & implementation support.
February 10, 2023by admin
After Hours Support
We can offer after-hours support for clients that demand real-time support after normal working hours of 9-5 PM EST.
February 10, 2023by admin
1 on 1 Zoom Sessions
Our standard onboarding process includes numerous Zoom sessions, and all formal meetings & tranings will use Zoom.
February 10, 2023by admin
Phone Support with Screen Share
When speaking to a support specialist, we love popping into your screen (with your permission) to see whats going on quickly! All without dealing with zoom session.
February 10, 2023by admin
Ticket System
For more complex issues like feature request, custom docs, bugs, etc… Use the ticketing system to keep track of your pending requests.
February 10, 2023by admin
Video Library
All users can see & make detailed notes in the loan file. Every action creates system generated note history as well.
February 10, 2023by admin
User Guide/Manual
The Video Library stores all our video content to help you learn about specific topics or general overview training.
February 10, 2023by admin
Knowledgebase
All users can see & make detailed notes in the loan file. Every action creates system generated note history as well.
February 10, 2023by admin
Weekly Live Training
A detailed knowledge base will provide instant answers along with videos to walk you through many common FAQs
